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FREE SHIPPING ON ALL ORDERS

FREE SHIPPING ON ALL ORDERS

FAQs

Talk to Sleep Expert (888) 552-7917

Shopping with us

Ordering from us

  • How do I place an order?

    You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

    If you want help with your purchase, we’re happy to help. Call 888-552-7917 to talk to one of our Sleep Experts.

  • How do I remove items from my shopping cart?

    While you’re in your shopping cart, click the “Remove“ link right under the product price.

  • How do I make changes to my order?

    If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

    If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

  • How do I cancel my order completely?

    If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

  • How do I ship to an address other than my billing address?

    During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

  • If I live outside the U.S., can I order online?

    We can only accept and ship orders from this website to addresses in the U.S. If you live outside of the U.S., please visit our international site www.tempur.com and select your country to visit the website designed for you. Depending on the country you live in, you may be able to order online, or you may be able to shop in a local retail store for our products.

Purchasing online

  • How will I know that you’ve received my order?

    Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

  • How do I know if my items are available or if they’re back ordered?

    If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.

    In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.

  • Do you charge me sales tax?

    Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

  • What forms of payment do you accept?

    We accept major credit cards (Visa, MasterCard, Discover and American Express).

  • Do you offer financing?

    No

  • Is my credit card information secure?

    Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

  • When is my credit card charged?

    We charge your credit card when we ship the products you ordered.

  • Will you send an order confirmation email?

    Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

  • How can I find out the status of an order placed online?

    If you have created an online account, you can sign in to your account and check your status there.

    If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.

  • Do you sell products on E-Bay? Amazon? Craigslist?

    No, we do not sell products on these sites, nor do we allow our authorized retailers to sell our products on these sites. Please beware of counterfeit products.

    Note: products purchased on these sites are not eligible for our warranties and cannot be returned to us if they are defective.

Gift cards & gift services

Shipping and delivery

Returns & Refunds

  • What is your return policy?

    You can read about our return policy here.

  • Can I return my purchase if I'm not happy with it?

    If you purchased pillows, bed linens, bed frames, travel products, or home & office products from us:

    Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a limited warranty to protect your investment.

    If you purchased your Tempur-Pedic product from a retail store:

    Call the store to discuss the problems you’re having and their return policy.

    If you feel your product is defective:

    Call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem and our warranty process.

Online accounts and shopping carts

Security information

  • When I submit credit card or financing application information online, is it secure?

    Yes. We value your security, so we take measures to protect your credit card information during checkout and your personal information when you apply for Tempur-Pedic Financing. We use SSL (Secure Socket Layers) to encode your information for transmission to our servers; SSL is an industry-standard protocol to protect credit card information being transmitted over the Internet.

  • What is the credit card verification number?

    The verification number is a 3-digit number on the back of your card (or 4 digits on the front of American Express cards). It is used to help increase payment security – the person charging must have the card in their possession to know the verification number.

Receiving mail & email from us

TEMPUR material

  • What is TEMPUR® material?

    TEMPUR® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.

  • Is TEMPUR® material the same as memory foam?

    TEMPUR® material is not the same as generic memory foam. Unlike generic foam, TEMPUR® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture TEMPUR® material, it’s proprietary—you’ll only find it in our products.

  • Can I get a sample of TEMPUR® material?

    We include a small sample of TEMPUR® material in our Information Kit. The sample is only meant to give you an idea of how TEMPUR® material responds to your touch; in our mattresses, there are multiple layers of different kinds of TEMPUR® material, all working together to produce the comfort and support your body needs. To get a better feel for how TEMPUR® material feels in our mattresses, we encourage you to visit a retail store that carries our products and try them out for yourself.

Tempur-Pedic products

  • Who makes your products?

    In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo adjustable bases, our bed linens and our mattress protectors.

  • Do you guarantee your products?

    We offer our 90 Night Tryout for mattresses (and foundations if purchased with a mattress), if you buy direct from us. This is designed to allow you to purchase the product and try it out. Our mattresses, adjustable bases, pillows, bed linens, travel products and home & office products each have a limited warranty to guard against manufacturing defects.

  • Can I read reviews of your products?

    Yes, we’ve included reviews of each product (if they’re available) on this website on the “Reviews“ tab on product pages.

Warranties

  • What is the warranty period for your products?

    Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.

  • How do product warranties work?

    Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.

  • Does Scotch Guarding the cover of my mattress or pillow void the warranty?

    No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.

Pillows

  • How long will it take to get used to my new pillow?

    If you’re used to a traditional pillow, your new Tempur-Pedic pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight.

  • How do I find the right size NeckPillow?

    It’s important to select the correct NeckPillow size. This Chart will help you find the right size.

  • How can I keep my pillow fresh?

    For filled pillows, if you want to “clean“ your pillow, follow these simple steps to allow the material to breathe and absorb fresh air:

    • Remove the pillow case and roll the pillow like a sleeping bag
    • Then unroll and repeat this procedure rolling in the opposite direction

    If your pillow has a removable cover:

    • Remove the cover, wash in cold water with a mild detergent, and line dry

Our company and history

  • How did you get the NASA® Certified Space Technology Seal?

    NASA® and the Space Foundation® regularly recognize innovative products that are based on space technology. TEMPUR® material is one of those products—the material that developed into TEMPUR® material was originally designed to cushion astronauts during flight.

  • What is your relationship with Good Housekeeping®?

    Good Housekeeping® evaluates products to determine whether or not they perform as promised so that they can earn the Good Housekeeping Seal, which is backed by Good Housekeeping's two-year Limited Warranty. A number of Tempur-Pedic mattresses have earned the Good Housekeeping Seal.

Careers

  • Are you hiring?

    We are always looking for exceptional people who want to work for our company, whether it’s at our headquarters, one of our manufacturing facilities, or in sales positions across the country. For the current list of available positions, visit our employment page.

  • How often do you update the job postings on your website?

    There’s no set schedule, but when we have a position to fill, we post the job requirements on our website. Once we’ve selected a candidate, we remove the position from the website.

  • After I send in my resume, what can I expect?

    We will review your credentials and experience, comparing them to the position requirements. If we feel you are a potential fit, we will contact you. When appropriate, we will schedule an interview.

  • Do you offer internships?

    We offer internships in certain departments. If you are interested in an internship with us, e-mail us at:employment@tempurpedic.com

  • Do you have any part-time jobs?

    Yes, we do have part-time employee positions. For the current list of available positions, visit our employment page.

Our Website

Donations & discounts

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